Customer Service Representative
Verizon Wireless (Corperate)
2010–Current
(949) 286-7000
- Provide a wide range of technical support for cell phones and other wireless devices at Verizon Wireless’ Irvine corporate headquarters
- Received multiple customer “Compliment of the Week” awards
- In charge of designing and running team-building competitions designed to drive employee performance
- Developed team-building competitions based on Battleship, Connect 4 and Monopoly
Education and Outreach Coordinator
AIDS Support Network
Sept. 2006–Feb. 2010
(805) 781-3360
- Recruited, mentored and managed a GLBT youth group in San Luis Obispo funded by the AIDS Support Network
- In charge of all visual advertising and recruiting materials, including designing the group’s official logo, banners and glossy card-stock fliers
- Designed, coded and integrated a content management system into the AIDS Support Network’s Fusion page
- Actively promoted the organization and recruited new members, and planned numerous group events and peer-engagement campaigns